1. Who We Are
We are Nave Studios, a creative business offering:
- Graphic & Brand Design
- Photo & Video Services
- Garment Printing & Production
We are committed to protecting your privacy and handling your personal information in a lawful, transparent, and responsible way.
2. What Information We Collect
We collect and process personal information necessary to provide and improve our services. This may include:
- Identification & Contact Information:
Full name, email address, phone number, business name, and other details provided through quote forms, contact forms, or emails. - Project Information:
Design briefs, artwork, creative references, print requirements, and other related files. - Billing & Payment Information:
Invoicing details, order history, and payment confirmations (we do not store credit card or banking details directly). - Technical Information:
IP address, browser type, and website usage data collected through cookies and analytics.
3. How We Collect Your Information
We collect personal information through:
- Our website quote and contact forms
- Email, phone calls, or direct messages
- File submissions for projects
- Website analytics and cookies
All collection is done with your consent or as permitted by law.
4. Why We Collect Your Information
We use your personal information to:
- Respond to quote requests and inquiries
- Process and deliver design, print, and photo/video services
- Send invoices, confirmations, and project updates
- Comply with legal, tax, or regulatory requirements
- Improve our website and service experience
We will not sell or rent your information to any third parties.
5. Your Rights Under POPIA
As a data subject under POPIA, you have the right to:
- ✅ Access and request a record of the personal information we hold about you
- ✏️ Request correction or deletion of your personal information
- 🚫 Object to the processing of your information
- 📩 Withdraw consent for direct marketing communications
- 📝 Lodge a complaint with Information Regulator South Africa if you believe your rights have been infringed.
You may exercise these rights by contacting us at hello@navestudios.co.za
6. Sharing of Personal Information
We may share your information with:
- Print and production partners (to fulfil your order)
- Courier or delivery services
- Payment processors
- Legal or regulatory bodies when required by law
All third parties are required to process your information lawfully and securely.
7. Cookies & Analytics
Our website uses cookies and analytics tools (e.g., Google Analytics) to improve user experience and gather anonymous usage data.
You may adjust your browser settings to refuse or manage cookies at any time.
8. Security & Data Storage
We take appropriate technical and organizational measures to protect your personal information against loss, damage, unauthorized access, or misuse.
Your data is stored securely and only accessed by authorized personnel.
9. Retention of Information
We will only retain your personal information for as long as it is:
- Required to fulfil the purposes for which it was collected, or
- Required by law, tax, or accounting regulations.
Once information is no longer needed, we will securely delete or de-identify it.
10. Direct Marketing & Communication
We may occasionally send you marketing emails or updates related to our services.
You have the right to opt out of these communications at any time by clicking “unsubscribe” in the email or contacting us directly.
We will not contact you for marketing without your prior consent.
11. Third-Party Links
Our website may include links to other websites. We are not responsible for the privacy practices of external sites. Please review their policies before sharing any personal information.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect legal requirements or changes to our practices. The updated version will always be available on our website.
13. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
📧 hello@navestudios.co.za
If you are not satisfied with our response, you may lodge a complaint with:
Information Regulator South Africa
📧 complaints.IR@justice.gov.za
🌐 https://www.justice.gov.za/inforeg
Quote Policy
At Nave Studios, we aim to provide transparent and fair pricing for all our services — including design, photo/video, and print production. To help us deliver high-quality work efficiently, please review our quote policy below:
1. Quote Validity
All quotes are valid for 14 days from the date of issue. Pricing and availability are subject to change once this period expires. If you need more time, extensions may be granted upon request and at our discretion.
2. Securing Your Quote
Quotes are only locked in once a deposit or full payment (where applicable) has been received. This ensures your spot in our production schedule and protects against changes in material or outsourcing costs.
3. Revisions & Adjustments
Any changes made to the scope of the project after the quote is accepted may result in an updated cost and timeline. We’ll always communicate any changes clearly before proceeding.
4. Production Timelines
Turnaround times vary depending on the type of service and scale of the project. We’ll provide estimated timelines with your quote, but these may be affected by factors such as outsourcing lead times, material availability, and client responsiveness.
5. Cancellations
If a project is cancelled after production has started, deposits are non-refundable. This covers the costs already incurred, including any outsourced services and allocated time.
6. Expired Quotes
If your quote has expired, a new quote will be required. Pricing may differ based on updated rates, supplier costs, or scheduling availability.